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Cookie Policy

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through "Internet browser cookies - what they are and how to manage them"

Our use of cookies

Cookies to enhance your experience

We set a session cookie that allows us to maintain the state of your visit whilst viewing our web site. This may include a user preference or current progress in a series of steps.

Name Typical content Expiry
PHPSESSID randomly generated alphanumeric identifier when user exits browser

Cookies for improving service

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the service is available when you want it and fast.

Name Typical content Expiry
_utma randomly generated number 2 years
_utmb randomly generated number 30 minutes
_utmc randomly generated number when user exits browser
_utmz randomly generated number + info on how the site was reached (e.g.
directly or via a link, organic search or paid search)
6 months

For further details on the cookies set by Google Analytics, please refer to the Google website